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Andrea ([info]whatandreareads) wrote in [info]wireless,
  • Mood: frustrated

strange connection problems

Hello! I've been searching the web for answers to my connection problems, but no dice. Even though my signal strength usually says "Very Good" or "Excellent", I keep losing my wireless connection. The icon on my taskbar says I'm connected, but I'm not. And sometimes it will say I'm not connected, but I am.

It's a new laptop, and there isn't a newer driver to install. It's my own network -- a Verizon FIos wireless network -- and the router's in my bedroom. I tried changing the Power Management settings, I tried doing a complete system restore, I've tried deleting my wireless profile and setting it up all over again. My laptop has no problem finding the connection at first. But after about an hour or so (I've gotten up to 2 1/2 hours before getting tired and going to bed), my connection suddenly drops. I can't connect to any web page. It's not Firefox, because the same thing happens with Internet Explorer. The wireless network icon says I'm still connected, with "Very Good" signal strength, but no pages load and I get that "Can't find server" message. I open up my Intel PROset wireless program, and it says my wireless adapter is turned off, though there's a checkmark next to "Wireless On". I even try turning off my wireless manually (I have to hold down a function key and press another key with the wireless icon on it), and then turning it on. The status light goes off, then on, like it should, but nothing changes. Last time it happened, I looked at the Wireless Event Viewer, and it said something like "Wireless was turned off" (I can't remember precisely what), and the time stamp is a few minutes ago, when I lost my connection. The same message is displayed one minute ago, which is when I manually turned off the wireless adapter. So it looks like something is turning off my wireless adapter, but I don't know what or why. I re-checked the Power Management settings and made sure the box that says "Allow windows to turn off this device to save power" is unchecked. I'm stumped and frustrated.

I uninstalled all the free programs that came with my computer, and it was still happening. I don't think it's a problem with my network, because my husband can connect just fine with his laptop. I know I need to try connecting to a different network and see if it still happens, but I just can't get time to do it (I'm home sick today, so maybe I'll drag my butt to the library and try the public wireless there). Anyway, I'm not sure if it's a program conflict; I was only running the programs that came with my computer. Still, I tried uninstalling McAfee, and still had the same program. Right now I'm running Norton Anti-Virus.

I would be very grateful for any help. I've looked on a lot of web forums, but the only responses I see are "What's your signal strength like?" and other stuff that I know probably isn't the problem. I read that gerat "How to ask Questions" page someone was nice enough to post (Thank you!), so I hope I've given enough information about what the problem is and what I've tried. I'm putting my faith in the LiveJournal community. Help! And thank you.

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  • 20 comments

[info]plaidomatic

February 14 2007, 17:31:27 UTC 5 years ago

Can you tell us the specifics of the wireless hardware you're using? Which particular wireless NIC and Access-point or router are you using? I'm not familiar enough with FIOS to know what hardware's being used on that end.

Anonymous

February 15 2007, 03:27:44 UTC 5 years ago

Thank you for responding! It's an Actiontec router (free from Verizon as long as I have fios TV and internet), and an Intel PRO/Wireless 3945ABG network connection (I'm just looking in the device manager). Is that the info you need?

This afternoon I switched from having Windows manage Wi-Fi to having Intel PRO/set Wireless manage Wi-Fi (That's what the box says when I right-click the Wi-Fi icon; I don't know if I'm phrasing all this right), and so far I've been connected for 2 1/2 hours with no problems. Of course, I haven't been actively surfing; I've just been working with other programs. But I've opened my browser a couple of times with no problem so far. Still, I'm trying not to get my hopes up. I'll let you know if anything changes... Feel free to respond if you think this won't work at all, in case I don't get time to let it fail again.

[info]whatandreareads

February 15 2007, 03:28:09 UTC 5 years ago

Oops, that was me!

[info]plaidomatic

February 15 2007, 05:12:38 UTC 5 years ago

Sometimes, there are small little issues with configuration of various devices, that affect their interaction. It's very difficult to troubleshoot them all.

I think using the ProSet manager is a good first step. Changing one thing at a time to determine where the problem lies is the right way to proceed.

I'm a network engineer with 14+ years of experience in the field, and frankly I have one small issue with my laptop on my home wireless. Once or twice an hour (less if I'm actively using it) the connection drops and then immediately resets. No issues other than a few lost packets. It's damned annoying, but I haven't been able to determine the cause. Every other wireless device in the house works flawlessly.

[info]whatandreareads

March 12 2007, 03:02:08 UTC 5 years ago

Hey, thank you. It's a month later and I'm still having problems, but re-reading your post helped. It's good to know even people who DO know what they're doing sometimes still have technical problems. I've looked up so much about wireless networking that I'm thinking about taking some classes!

[info]plaidomatic

March 12 2007, 06:35:45 UTC 5 years ago

Ironically, a few days after that comment, I updated my drivers with the manufacturer's set (instead of the crummy ones that came from the laptop vendor) and it fixed my problem.

[info]whatandreareads

March 18 2007, 18:03:47 UTC 5 years ago

I tried to download the new drivers. First I downloaded the wrong ones (not for wireless), then apparently I got it wrong again. So there I was; Norton was acting funny and I couldn't get a scan to finish, but I couldn't get online to update Norton. The drivers I downloaded also f*cked up my wireless, and I couldn't get online to upgrade them, of course. So I promised myself I'd take it back to Best Buy and get it fixed after work. But at work, I connected right away to the wireless network there, updated Norton, ... wait, this is where I downloaded the wrong driver set for the second time... anyway, it was working perfectly. I restarted, to make sure, and surfed a bit, then went home, happy that I'd apparently fixed it. So I got home, settled onto the couch, opened my laptop and hit the power button... and the screen came up all funky, after giving me a weird error message, and of course, nothing worked.

So it's in the shop. Man, I wish I'd bought a cheaper laptop. Then I could just replace it. Or a more expensive laptop. That way, it probably would have worked better.

[info]cyclotron

February 15 2007, 01:17:12 UTC 5 years ago

IN the pass I experienced similar. The wireless card was g and the router b.


In another circumstance, the router only accepted connections from pre-authorized MAC addresses.

[info]whatandreareads

February 15 2007, 03:29:55 UTC 5 years ago

Nah, my wireless adapter is a/b/g. But thank you! See above comment; I may have gotten it working.

[info]renderman

February 15 2007, 23:12:35 UTC 5 years ago

The issue is usually that Windows Zero Config just plain sucks for some cards. Intel chipsets seem to work best with their own client manager rather than WZC. Some random setting that WZC isn't showing you is addressed by the client manager and all is happy.

You have to imagine that some engineer spent alot of time making the hardware and software work. To assume that Windows will do it right is not a safe bet.

[info]whatandreareads

February 17 2007, 03:12:12 UTC 5 years ago

Thank you! I think it might actually work now, but I'm still a bit skeptical. So much for the Verizon tech telling me, "Oh, you probably just want to have Windows run your wireless -- here, we'll just switch it over." Lovely. I guess I'll just deal with it if it starts happening again. Above all, I'm just happy to finally have high-speed internet and a faster computer. I had to open up my old laptop this week to get a file, and I have no idea how I put up with it for so long. But you know what ticks me off? I went to Best Buy today and saw MY computer, with Vista, and a snappy brushed-steel type finish, for 20 bucks less than I paid for this one, pre-Vista, six weeks ago, when I thought it would be cheaper. So much for listening to the experts.

[info]ruderod

February 21 2007, 05:15:50 UTC 5 years ago

try changing channels. If on channel 1 goto channel 6 or channel 11 on your access point.

[info]whatandreareads

February 24 2007, 17:48:10 UTC 5 years ago

I will definitely try that. What does it mean? I have been too afraid to mess with that, since I don't know what it means. I've tried about everything else. It just looks like there's an application turning off my wireless adapter, and nothing I do turns it back on. I use the function keys: nothing. I make sure "Wireless On" is checked: nothing. Besides, it says "Wireless On" anyway. Grrrrr. I'm getting frustrated enough to take it to Best Buy and tell them they need to fix it. I don't get why my husband's laptop, which is older than mine, works better with it. He never gets dropped; well, occasionally, but not EVERY TIME like I do. I'll keep checking this thread, though. Thank you, everyone, for all your help. I'm still searching web forums, but no dice.

[info]ruderod

February 24 2007, 20:40:44 UTC 5 years ago

change the channel on your access point. There are 11 channels for wireless. You change these on the wireless access point, NOT the laptop.

If on channell 1, change to channel 6 or 11.
Just use a different number as far as possible from the number set now.

What is the brand of your access point?
Thanks

[info]whatandreareads

February 26 2007, 01:34:37 UTC 5 years ago

It's an Actiontec. I was going to try your suggestion, but there's nowhere for me to change a channel. There's a power button, an input for the coax cable that delivers the FiOS, a network cable plugged into what looks like the main port (it's a different color than the others, and off to the side), and then four other ports. Nothing else. *Sigh* I'm frustrated.

I keep checking the event log, and it just says "Wireless adapter turned off by IPA" or something like that -- I'm pretty sure it's "IPA". What does that stand for? And why can't I turn my wireless adapter back on? grrr....

[info]whatandreareads

March 12 2007, 02:59:31 UTC 5 years ago

Still problems. It works much better if I run on battery, instead of plugged in. What am I doing wrong with my power management settings?

And I still can't turn my wireless adapter back on once my software says it's been turned off. No physical switch: I have to hold down a function key and press another key. That has no effect. I try it by making sure "Wireless On" is checked in my Intel PRO/set wireless. No effect.

I doubt anyone will see this, since it's been a month since I first posted, but I thought I'd give it a try. Thank you to all above; I do appreciate your willingness to help out another person, though so far, nothing has fixed it.

Anonymous

January 9 2008, 10:48:26 UTC 4 years ago

Probable fix!

There is a setting in your wireless adaptor configuration which can usually keep the adaptor on all the time regardless of power use.

I have experienced the same problem with a friends laptop which kept connecting then disconnecting periodically. We solved the issue by:
1.shutting down the laptop.
2.Unplugging the router/access point ( And anything else associated with the wireless connection)
3.leaving it for 15mins.
4.switching on all the equipment one by one starting with the router and turning on the laptop last after another 10-15mins.

Basically you would switch the kit on one by one as the signal goes from the socket to your laptop.

What we found was that the laptop was interupting the router from establishing a strong steady connection by trying to connect to it. This doesn't let the router get settled (poor thing!).

Since that his laptop has been fine and that was 6 months ago!

Hope this helps...

[info]albalnyc

March 3 2008, 00:56:11 UTC 4 years ago

Actiontec does not support TCP/IP v6

Hi, too many weeks with Microsoft/HP/Verizon trying to fix this exact problem to not find someone else with the same issue. Thank google for helping me find you. TCP/IP v6 is a new protocol not supported by the Actiontec router. When I started my PC, it will find my wireless connection okay, but any interruption - phone, standby, sleep, whatever - and I could not reconnect without powering the router down and restarting. HP and Verizon tech support were useless. Found the answer to the problem through a tier-three network guru at Microsoft (yes, tier one and two at MS were useless as well). Seems to me that support/compatability should be an easy answer to give, but I digress. Go to control panel, network and sharing, and find the link to manage network connections. Right click on your wireless connection, click properties and disable TCP/IP v6.

Anonymous

January 10 2009, 18:20:06 UTC 3 years ago

Re: Actiontec does not support TCP/IP v6

I just tried this on my Vista laptop because the Verizon wireless connection has been unreliable and slow. Obviously, it was having a good moment to allow me to find this solution online. Immediately, though, it appears to be tons faster than before.
FYI, my wireless router is an Actiontec MI424.
Was beginning to wonder if my boys' XBOX Live (they just got at Christmas) was causing the interruption. Could still be an issue, but I think this fix still helped.

Anonymous

March 12 2008, 01:05:57 UTC 4 years ago

Reply

That Happens With My Brother And We Think Its The Actaul Wireless Software Were Using The Belkin Wireless Program Or Something On One Computer Which Is Windows ME And My Computer IS Windows XP Which Comes With A Wireless Utility Software Preloaded When I Loaded The Software On My Computer I Had The Same Connection Problems Like You And My Brother So Try Using Diffrent Software. If You Find A Soulution Email Me At imaginekid@gmail.com Or If You Find Better Software
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